CUSTOMER EXPERIENCE
Responsive Partnership
You can count on a personal approach to creating superior value.
Understanding and addressing your specialty metal chemical development and supply needs is the responsibility of everyone at Shepherd, from our R&D chemists to our chemical production workers, from our engineers to our global sales and customer service teams. You can count on a personal approach to creating superior value; whether it’s collaborating at your site for ideation and discussion or responding quickly and efficiently to an urgent request, we are dependable and proactive in doing what is important to you to drive your business forward. We take pride in honoring a strict code of confidentiality and shipping over 98% of orders on time and complete.
Our customers communicate how much they trust us with more than just their words. Shepherd’s quality, reliability and responsiveness have earned us the business of customers across industries as a sole source supplier of critical technologies for their life enhancing products.
